Privacy Policy
Your privacy is important to us. This policy explains how LeadScale collects, uses, and protects your personal information.
Introduction & Scope
LeadScale Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to all users of our website located at leadscale.cc and any subdomains, as well as all related services, applications, and platforms we provide. By using our services, you consent to the data practices described in this policy.
We regularly review and update this Privacy Policy to ensure compliance with applicable laws and to reflect changes in our practices.
Who We Are
LeadScale Ltd is a technology company headquartered in London, UK, specializing in lead generation and marketing automation solutions.
Legal Framework
This policy complies with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable privacy laws.
Effective Date
This Privacy Policy became effective on January 1, 2024, and will remain in effect except with respect to any changes in its provisions in the future.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect includes:
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Company information
- • Job title and role
- • Business address
Usage Data
- • Browser type and version
- • Device information
- • IP address and location
- • Pages visited and time spent
- • Referrer URLs
Technical Information
- • Cookies and tracking technologies
- • Login credentials
- • Preference settings
- • Communication records
- • Support interactions
How We Collect Information
Direct Collection
- • Account registration and profile creation
- • Form submissions and surveys
- • Email communications and support requests
- • Service usage and feature interactions
- • Phone calls and video conferences
Automatic Collection
- • Website analytics and tracking
- • Server logs and error reporting
- • Device fingerprinting and browser data
- • Geolocation services (with consent)
- • Third-party integrations and APIs
Primary Uses of Your Information
Service Delivery
Provide and maintain our lead generation services, process transactions, and deliver customer support.
Communication
Send service updates, respond to inquiries, and provide important notices about your account.
Marketing & Analytics
Analyze usage patterns, improve our services, and send marketing communications (with your consent).
Legal & Security
Protect against fraud, ensure security, comply with legal obligations, and enforce our terms.
How We Use Your Information
We use your personal information for legitimate business purposes that are necessary for providing our services and to enhance your experience with LeadScale.
Legal Basis for Processing
We process your personal data based on: contractual necessity (to provide services), legitimate interests (business operations), your consent (marketing communications), and legal obligations (compliance and security).
Information Sharing & Disclosure
We understand the importance of protecting your personal information and limit its sharing to specific circumstances outlined below.
When We May Share Your Information
- Service Providers: Trusted third parties who help us operate our business (hosting, analytics, customer support)
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protections)
- Consent: With your explicit consent for specific purposes not covered above
We Never Share
- Sell Personal Data: We do not sell, rent, or trade your personal information to third parties for marketing
- Unauthorized Sharing: We do not share your information without proper legal basis or your consent
- Data for Advertising: We don't provide your data to advertising networks or data brokers
Data Protection Measures
All third-party service providers are carefully vetted and bound by strict confidentiality agreements and data protection obligations that meet or exceed our own standards.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Organizational Measures
- • Background checks for all employees
- • Data protection impact assessments
- • Incident response procedures
- • Secure data deletion protocols
- • Regular security awareness training
Your Rights & Choices
Under applicable data protection laws, you have several rights regarding your personal information. Here's how you can exercise them:
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your personal information.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for direct marketing.
How to Exercise Your Rights
By Contacting Us
Send your request to our Data Protection Officer using the contact information provided below. Include your name, email address, and a clear description of your request.
- • Email: [email protected]
- • Response time: Within 30 days
- • No fee required for most requests
What to Expect
- We'll verify your identity before processing any request
- We'll provide detailed information about how we handle your data
- We'll assist with data portability and transfer requests
- You can complain to supervisory authorities if needed
Cookie Preferences
Essential Cookies
Always ActiveRequired for basic website functionality and security.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to show you relevant ads and measure advertising effectiveness.
You can change your preferences at any time
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.
Managing Your Cookies
You can control and manage cookies in several ways:
- Browser settings and preferences
- Our cookie consent tool (shown above)
- Third-party opt-out tools
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Customer Data
7 years
After account closure for legal and tax purposes
Analytics Data
26 months
For website usage analysis and improvement
Communications
3 years
Support tickets and correspondence records
Data Deletion Process
How We Delete Data
- Secure deletion from all active databases
- Permanent removal from backup systems
- Anonymization of statistical data
- Third-party service provider notifications
Exceptions to Deletion
We may retain certain information for legitimate purposes:
- • Legal compliance and regulatory requirements
- • Fraud prevention and security purposes
- • Active legal disputes or investigations
- • Payment processing and financial records
- • Aggregated, anonymized data for analytics
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. We ensure adequate protection for these transfers.
Adequacy Decisions
We transfer data to countries that have been deemed adequate by the European Commission or UK government.
Standard Contractual Clauses
We use legally approved standard contractual clauses for transfers to countries without adequacy decisions.
Countries Where We Process Data
Transfer Safeguards
- EU-US Data Privacy Framework certification
- Binding Corporate Rules for intra-group transfers
- Approved Standard Contractual Clauses
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes.
Notification of Changes
Email Notification
Sent to your registered email address for material changes
Website Banner
Prominent notice on our website homepage
Dashboard Notice
In-app notification for active users
Effective Dates
Your Options
If you disagree with our changes, you can:
- • Contact us to discuss concerns
- • Request data deletion
- • Close your account
- • Withdraw consent where applicable
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Visit Us
Come to our London office
123 Lead StreetFinancial District
London EC2V 8HR
United Kingdom
Data Protection Officer
For specific privacy inquiries and data subject rights requests
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Weekend and holiday responses may be delayed
Response Time
Standard inquiries: Within 48 hours
Data rights requests: Within 30 days
Questions About Your Privacy?
We're here to help. Contact our team for any privacy-related questions or concerns.